At Masar for Smart Systems, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we handle your personal information in accordance with the laws of the Sultanate of Oman, including Royal Decree No. 6/2022 for the Protection of Personal Data.
1 Information We Collect
We collect the following types of personal data when you use our e-scooter rental app:
- Personal Information: Name, email address, mobile number, payment details, and government-issued ID for verification.
- Location Data: Real-time location during rides to locate scooters and calculate trip distance.
- Scooter Data: Trip details such as duration, distance traveled, battery levels, and performance metrics.
- Device Information: Device type, operating system, unique device identifiers, and network information.
- Camera Data: Photos taken through the app for verification, profile pictures, or other app features.
2. How We Use Your Information
Your personal information is used for the following purposes:
- To provide and maintain our e-scooter rental services.
- To process payments and manage billing.
- To track and display your ride history in real-time.
- To communicate with you regarding your account, trip updates, and promotions.
- To ensure the safety, security, and functionality of our scooters.
- To verify your identity through profile pictures or other photo verification processes (see Section 2.1).
2.1 Camera Usage
The App may request access to your device’s camera for the following purposes:
- To allow you to take profile pictures or upload photos to personalize your account.
- To enable you to verify your identity by capturing and submitting government-issued IDs or other identification documents.
- To capture photos as part of damage reports, for instance, reporting damages to scooters after rides.
All photos taken through the App are stored securely and are used only for the purposes mentioned above. We do not share your photos with third parties except as necessary for service provision or legal obligations. You can manage or revoke the App’s camera permissions at any time through your device's settings.
3 Legal Basis for Processing
- Consent: By using our app, you consent to the collection and processing of your personal data.
- Performance of a contract: Your data is necessary to provide services under the rental agreement.
- Compliance with the law: We may be required to collect or share data in compliance with Oman's laws.
4 Sharing Your Information
We may share your personal information with third parties only when necessary:
- Payment processors to handle transactions.
- Service providers for app functionality, maintenance, or customer support.
- Authorities, when required by law or for public safety reasons.
- In the event of a merger or acquisition, your information may be transferred to the acquiring entity.
5 Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of electronic storage is entirely secure.
6 Your Rights
Under Oman's data protection laws, you have the following rights:
- Access: Request access to your personal data at any time.
- Correction: Request corrections to any inaccuracies in your data.
- Deletion: Request deletion of your data when no longer needed.
- Objection: Object to the processing of your data in certain circumstances.
7 Data Retention
We retain your personal data for as long as necessary to provide services and comply with legal obligations. When no longer needed, we securely delete or anonymize it.
8 Location Data
The App collects location data for scooter tracking, nearest scooter discovery, and trip distance calculation. You may disable location services in device settings, but this may limit app functionality.
9 Children's Privacy
Our services are not directed at individuals under 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will promptly delete the information.
10 Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated Effective Date.
11 Contact Us
If you have any questions or requests regarding this Privacy Policy, please contact us: